Overview
Munters, a global leader in climate control and air treatment, delivers innovative solutions across industrial and agricultural sectors. Their portfolio includes environmental controllers and air treatment systems for various applications.
Challenge
Munters faced challenges in managing their extensive and complex product information, which impacted the accessibility for channel partners and support staff. This resulted in product managers and engineers being diverted from their main responsibilities due to the high volume of routine inquiries.
The Solution and Korra’s Role
Munters developed a centralized, AI-powered training platform, complemented by an AI-powered search engine, to provide structured training programs. Korra’s proprietary Knoweldge Discovery technology was implemented to streamline knowledge discovery within Munters’ Food Tech Academy, consolidating information from multiple sources and facilitating seamless integration through APIs.
Outcomes
– Improved information accessibility for channel partners, support staff, and end-users.
– Reduced time spent by product managers and engineers on support queries.
– Increased productivity across support agents, channel partners, and technical teams.
– Higher satisfaction among knowledge managers and end-users.
Key Metrics
– 30% reduction in open ticket rates.
– Up to 25% decrease in first response time.
– Over 95% accuracy in responses.
Conclusion
Korra’s integration significantly enhanced Munters’ knowledge discovery process and user satisfaction, showcasing the benefits of advanced knowledge management solutions in the modern business environment.
