Last Modified: March, 31st, 2025
Thank you for using Korra. At Korra, we understand that your privacy matters. This Privacy Policy explains how we collect and use your information when you interact with our platform. It also describes your rights and how we protect your personal data.
Overview
This Policy describes how Korra.ai collects, uses, and shares your personal data in connection with our services.
We are committed to complying with all relevant privacy laws and maintaining the highest standards of data protection.
This Policy applies to our website, applications, and the Korra service platform (“Service”) and explains:
- What information do we collect
- How we use and share this information
- How we protect your information
By using the Service, you consent to the practices described in this Privacy Policy. If we make changes, we will update this page and revise the “last modified” date. Use of the Service is also subject to our Terms of Service.
1. What Data Do We Collect
We collect personal data when you visit our website, register for an account, choose a service plan, or interact with the platform. This includes:
- Contact information such as your name, email address, phone number, and billing address
- Account details including login credentials and selected plan
- Payment details such as credit card number and billing information
- Technical data such as your IP address, browser type, device type, and access times
- Communications you send to our team, such as support requests or feedback
- Files and materials that you or your team upload into your workspace
Korra allows you to upload and organize knowledge content to create your own internal, AI-powered search experience. You are fully responsible for the content you upload. This includes ensuring that you have appropriate rights or permission to include personal or third-party data. We do not access, view, or process your uploaded content beyond what is required to store it securely and serve it back to you and your authorized users. We do not use your content for training, analytics, or product improvement.
2. How Will We Use Your Data?
We use personal data for the following purposes:
- To manage your subscription, plan usage, billing, and account preferences
- To process payment transactions and issue receipts or invoices
- To communicate with you about your account, policy updates, or product notices
- To respond to support inquiries and resolve technical issues
- To send service-related messages and, with your consent, promotional communications
- To improve our website and general service performance using aggregate platform usage data (not user content)
- To comply with legal, regulatory, and fraud prevention requirements
We do not use your uploaded content for personalization, analysis, service development, or any third-party purpose. It remains private to your workspace.
3. Our Legal Bases for Processing Your Personal Data
We process personal data based on:
- Your consent, such as when you sign up for newsletters or accept cookies
- A contract with you, including providing the service and support
- Legal obligations, such as tax or compliance requirements
- Legitimate interests, such as service security and quality, where your rights are not overridden
We will only use your data for the original purposes stated or for purposes that are compatible with them. If we need to use your data for a new, unrelated purpose, we will notify you and request consent where required.
4. How Will We Store Your Data?
Your personal data is stored securely on Microsoft Azure cloud infrastructure. Azure provides advanced security controls, encryption at rest and in transit, access restrictions, and regular security assessments.
We do not share your personal data with third parties for marketing. Service providers who assist with payment, authentication, or infrastructure are bound by confidentiality and security terms.
Uploaded content remains fully under your control. We do not share or reuse it in any way.
5. Children Privacy
Our services are not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that information has been submitted in violation of this policy, we will delete it.
6. What are Cookies?
Cookies are small text files stored on your device when you visit a website. We use cookies to:
- Provide essential platform functionality
- Analyze site traffic and usage patterns
- Remember your preferences
We do not use cookies for advertising or to track you across other websites.
7. How Can You Control Cookies?
You can manage cookie preferences through our cookie banner or your browser settings. You can also withdraw your consent at any time.
8. Retention Period
We retain your personal data only as long as necessary for the purposes it was collected, or as required by law. When no longer needed, data is securely deleted or anonymized.
Uploaded content remains in your workspace until deleted by you or your authorized users, or until you leave the service. For unpaid accounts, we delete the information after 90 days of inactivity.
9. Disclosure of Your Data
We may share personal data with trusted vendors who provide services such as:
- Microsoft Azure – cloud storage and infrastructure
- Auth0 – authentication and login services
These vendors are contractually required to protect your information. Your uploaded content is never disclosed or shared.
10. Complaints
If you have concerns about how we handle your personal data, please contact our Data Protection Officer. You also have the right to file a complaint with your local data protection authority.
11. Data Security
We apply strong technical and organizational safeguards to protect your data, including:
- Data Encryption
- Access control policies
- Monitoring and incident response procedures
We continuously evaluate and improve our security measures.
12. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion under certain conditions
- Withdraw your consent
- Object to processing where applicable
- Request restrictions or portability of your data
We will respond to valid requests within one month. Please use the contact information below.
13. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time. When we do, we will post the updated version on our website and change the date at the top.
14. Contact Us
For questions or to exercise your rights, please contact support@korra.ai
