“Korra brings organization, flexibility, and efficiency. It’s a single source of truth that adapts to our evolving needs, making it an indispensable tool for our growth.”
Overview
ThetaRay is a leading software company specializing in cognitive AI financial crime compliance solutions. The company has a global footprint delivering actionable intelligence to banking and fintechs worldwide. At its core, ThetaRay empowers business growth without the constraints of operational inefficiencies, ensuring seamless customer onboarding and market expansion with clear understanding of risk. Their Cognitive AI helps financial institutions safeguard their reputation by ensuring compliance and minimizing financial crime risk, while maintaining trust of clients, regulators and investors.
Industry: Fintech
Company size: 250 employees
The Challenge
As ThetaRay expanded, the organization encountered challenges managing and utilizing a growing volume of data, including:
- Numerous files related to product implementation and technical documentation
- Security policies (25+ documents)
- Onboarding materials for new employees
- Presentation decks and marketing assets for sales enablement
The scattered nature of these files across different systems led to inefficiencies, particularly in:
- Retrieving relevant and up-to-date information quickly
- Collaborating across departments
- Ensuring consistent onboarding and client interaction experiences
Existing solutions, such as basic file searches and older tools, often delivered outdated or incomplete answers, adding friction to day-to-day operations.
Why Korra?
ThetaRay selected Korra due to its unique combination of features and collaborative customization approach. The decision was influenced by:
- Contextual Search Capabilities: Korra’s ability to provide highly relevant answers sourced from the latest versions of documents.
- Flexibility in Use Cases: The option to create different “experiences” for specific needs, such as onboarding, security policies, or sales enablement.
- Video Integration: Korra’s capacity to index video content and direct users to precise timestamps for answers stood out as a differentiator.
- Collaboration with Korra Team: ThetaRay’s feedback directly influenced Korra’s development, ensuring the solution was tailored to their needs.
Implementation
The onboarding process was seamless, facilitated by close collaboration with Korra’s team. Key implementation steps included:
- Gradual Rollout: Starting with small-scale use cases to ensure proper setup and alignment with ThetaRay’s workflows.
- Direct Support: Korra’s team visited ThetaRay’s offices to troubleshoot issues, optimize usage, and provide insights.
- Integration with Google Drive: Automatic file syncing streamlined data uploads, reducing manual efforts.
Use Cases and Results
- Sales Enablement
Korra became a central repository for presentations, email templates, and reference materials. Sales and marketing teams could quickly retrieve the most relevant assets, saving time and improving pitch quality. - RFP Responses
Responding to lengthy RFPs became significantly faster. Korra provided initial drafts for approximately 50% of the answers, allowing teams to focus on fine-tuning rather than starting from scratch. - Onboarding
New employees used Korra to access high-level product information, company policies, and FAQs, easing their transition into the company. - Security Policy Queries
Korra’s ability to deliver precise answers from 25+ security policy documents ensured compliance and reduced back-and-forth communication.
Key Metrics
- Time Saved: Reduced time spent on RFP responses by 50% on average.
- ROI: Positive ROI seen within weeks.
- Implementation Timeline: Benefits observed within days of onboarding Korra.
- Improved Accuracy: Answers were consistently sourced from the latest document versions, reducing errors caused by outdated information.
“Korra has given us order amidst chaos. It’s not just about getting answers; it’s also about knowing where the answer comes from. The flexibility to create tailored experiences for different departments has been a game changer. The video indexing feature, in particular, is something I haven’t seen elsewhere.”
Yaron Lore, Solution Consultant
Looking Ahead
ThetaRay plans to expand Korra’s usage across:
- Product and R&D teams for centralized technical documentation
- Enhanced onboarding experiences for new hires
- Broader adoption across sales, marketing, and operational teams
Conclusion
Korra has helped shift ThetaRay’s approach to information management and collaboration. By streamlining access to accurate, up-to-date data and offering flexible, tailored solutions, Korra has empowered ThetaRay to save time, reduce errors, and scale its operations efficiently.