User Manual – Korra Platform
Index Introduction Korra.ai is a KnowledgeDiscovery Experience platform that allows you to connect your users to your knowledge very quickly and accurately. Korra was built to provide you with a tool to create a state-of-the-art search experience automatically, using AI, and a one-of-a-kind media player that can take your users to the exact spot inside […]
How to build a Knowledge Discovery Experience in Two Minutes
Creating a knowledge portal takes time using existing solutions, with the end product delivering sub-standard performance. When we built the Korra Experience Manager, we thought of you, the knowledge manager, and how to help you create a fantastic knowledge experience with minimal effort while providing you with superior analytics tools.This video will teach you how […]
Customer Service vs. Customer Experience: How to Excel at Both
When it comes to providing excellent customer service, there are a few things that businesses of all sizes should keep in mind. But what about customer experience? How can small businesses create an environment that will make their customers feel valued and appreciated? Here’s a look at the key differences between customer service and customer […]
The Role of Automation in Delivering Superior Customer Support
It’s no secret that automation plays an increasingly important role in our lives. From the factory floor to the retail sector, automation is helping businesses run more efficiently and cost-effectively. But what about customer support? Can automation play a role there too? The answer is yes, and in this article, we’ll explore how automation can […]
4 Steps to Creating Cost-Effective Customer Service
Providing cost-effective customer service is essential for any business. In today’s digital age, customers expect businesses to provide efficient self-service methods alongside an excellent customer service team. However, many companies struggle to offer both a quality team and a cost-effective service. This blog post will discuss four ways you can provide cost-effective customer service without […]
The Future of Search: why you should stop searching, and start asking questions
Whenever we need to approach the internet, we use Google, Bing or DuckDuckGo. It is so natural that we don’t give it a second thought. We also don’t give a second thought to the fact that when we enter a support site, we dont think its search would yield any relevant results. Why is that? […]
Evolution of SaaS in customer experience
What you are seeing in the image below is the marketing technology landscape for 2021 There are 8000 companies, mostly SaaS, trying to help generate more money from customers.If we look into the industry’s solutions, we can see a big leap in three major areas: Marketing Marketing automation is a big thing, from social campaigns […]
Tips for writing a great user manual
One of the documents that always accompanies any product is the dreaded user manual. Writing a great manual is not an easy task and gets harder for a complicated product. But we do want to ease the knowledge transfer from the product creators (that is, us) to the product users. The following tips will guide […]