Empowering Technical and Field Teams with GenAI Problem-Solving Capabilities
GenAI is the key to unlocking the benefits of Industry 4.0. Learn more about empowering your technical and field teams with this powerful technology.
Bridging the Digital Divide: Modernizing Legacy Content for the AI Era
Legacy content shouldn’t hold you back: here’s how to access the AI era’s potential.
Korra’s Latest Features: Pioneering the Future of AI-Driven Knowledge Management
Discover the exciting new features released by Korra, and see how you can leverage these to take your organization’s Knowledge Management to the next level.
6 Ways Industrial and Manufacturing Companies Can Leverage AI To Solve Internal Knowledge Base Challenges
Explore ways leading industrial and manufacturing companies are using the power of AI to advance their IKB capabilities.
Leveraging the Power of AI Technologies for Optimal Customer Support (Part II)
Hybrid AI and its benefits to different support functions In our previous article, we introduced four AI technologies – Elastic Search, Semantic Search, Conversational AI, and Generative AI – that are transforming customer support. These technologies offer benefits such as improved search results, enhanced customer experience, and increased efficiency. However, their implementation has been limited […]
Leveraging the Power of AI Technologies for Optimal Customer Support
An Exploration of Conversational AI, Generative AI, Semantic Search, and Elastic Search Customer support has undergone a significant change with the rise of AI technologies like conversational AI, generative AI, and semantic search. These technologies offer numerous benefits for customer support applications but also come with their own set of challenges. In this article, we’ll […]
Why Self-Service Portals Should Start Leveraging Conversational-AI and Stop Using Outdated keyword-Based Search Technologies
Self-service portals have become increasingly popular in recent years as a means for businesses to provide customer support and reduce costs. With the rise of online portals, customers are now able to find answers to their questions and resolve issues on their own, without having to contact a live representative. However, despite the widespread adoption […]
Why Conversational AI is the Future of Self-Service Support
Conversational AI, which is the integration of natural language processing (NLP) and machine learning (ML) technology, is quickly becoming the future of self-service support. While traditional self-service solutions like insight engines, knowledge base platforms, and chatbots have their own limitations, conversational AI can address them with its ability to understand user intent and provide personalized, […]
Why AI-Driven Customer Support Is The Right Solution for Midsize Companies
Small and medium-sized businesses (SMBs) face a number of challenges when it comes to providing best-in-class customer support. One of the most significant of these challenges is the so-called knowledge-discovery gap, which refers to the difficulty that customers often have in finding the information they need to resolve their issues or questions. This problem is […]
Improving Customer Support: Targeting the 5 Stages of the Content Value Chain
In order to improve customer support, awareness of the functionality that drives good support is essential. This is what we call the content value chain, and it can be broken down into 5 stages: Available, Useful, Findable, Engaging, Continually Learning While many businesses excel in meeting some of these stages, very few go above and […]