Top Three Recession-Proof Customer Support Strategies

falling market

The global economy is shrinking by 3.3%, which is on par with the recession that took place during WW2. Your focus should be on retaining customers during this contraction, and digital strategies provide a simple solution. No matter the economic climate, businesses need to provide quality customer service in order to survive. In difficult times, […]

Relying on Google for Self-Service Support Is a Recipe for Disaster

smart search online

Google is an excellent resource for finding information. However, when it comes to customer support, Google should not be relied on as the primary source of information. This blog post will discuss why relying on Google can be a disaster for your support organization. We will also provide tips on how you can offer better […]

Ultimate Guide to Building a Knowledge Base with AI

knowledge based systems

Did you know 78% of customers have switched providers because of one poor customer service experience? If your company is seeing a high turnover rate, this might be the culprit. This is where building a knowledge base can save you. Allowing customers to find answers on their own and meeting the needs of our self-service […]

5 Ways Artificial Intelligence (AI) Improves the Customer Service Experience

ai customer experience

Customer service is one of the most important aspects of running a business. It’s also one of the most competitive industries out there. That’s why customer service providers need to utilize all the tools at their disposal in order to provide a truly excellent customer service experience. In this post, we’ll go over how AI […]

So why did we choose Korra?

ai answers questions

For those of you who missed raising children (or were not children) in the late 2000s, or early 2010s, this is for you: Korra was the lead character in one of Nickelodeon’s most popular animated television series, “The Legend of Korra” which was the sequel to “Avatar: The Last Airbender.” In the series, Korra is […]

How AI Solves the Biggest Problem with Knowledge Bases

ai answers

Knowledge bases are a common component of customer support services. They’re designed to answer as many questions as possible, which eliminates the need for human agents in some situations. This can offer better customer support at lower costs, but there’s a big problem with this kind of solution: they lack real-world solutions. The Problem with […]

Why Current Connected Search Will Never Work for Small Businesses and What to Do Next

ai solutions

Insight engines and connected search platforms offer businesses better visibility and boost traffic. What’s the problem? SMBs can’t benefit from these offerings in the same way enterprises can–if at all. Small businesses deserve the ability to provide their employees and their customers with immediate access to the answers they’re looking for. It shouldn’t be treated […]

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