Create Your Knowledge Experience

1. Creating Knowledge Experiences

A Knowledge Experience is where users ask questions and get answers from your uploaded files. With Korra, you can:

1. Create multiple search portals and link them to different knowledge sources. For example:
   • Separate portals for different products (Product A, Product B)
   • Dedicated portals for specific topics (technical support, legal)
     
2. Choose your search interface: 
   • Google-like experience
   • ChatGPT-like experience

Publish your portal as:

• Full page 
• Widget
• SDK
• Design the look and feel of your portal
  
  

How to Create a New Knowledge Experience

1. Select “Experience Creator” from the left sidebar 
2. Click “Create a New Experience” in the top right 
3. Choose one: 

• “Choose Files” to upload new files
• “Continue to Experience Creator” if your files are already uploaded
  

Accessing Your Knowledge Experience

1. Select “Experience Creator” from the left sidebar
2. Choose the experience you want to work with

Adding Content to Knowledge Experiences

1. Select “Experience Creator” from the left sidebar 
2. Choose your search portal 
3. Once in the experience page, select “General” in the top bar 
4. Under “Knowledge Units”, select which folders to include: 

• Click a folder name to add it
• Click “Add” to include more content:
  • Select “Add Folder” to create a new folder
  • Select “Add Files” to upload to existing folders

Tip: Use “Knowledge Manager” in the left sidebar to manage your files and folders.

Testing Your Experience

1. Select “Experience Creator” from the left sidebar
2. Choose your search portal
3. Click “View Page” in the top right
4. Try your search portal by asking questions about your content

Note: if you made any change on the experience page, you need to save them before you can test. 

2. Customizing Your Knowledge Experience

Previewing Your Search Portal 

Select “Experience Creator” from the left sidebar and choose your experience. A live preview of your search portal appears on the right side of the page, instantly reflecting any changes you make.

Basic Customization

1. Select “Experience Creator” from the left sidebar
2. Choose your experience
3. Once in the experience page, select “General” in the top bar
4. Under “Name”, enter your preferred experience name

Experience Name

Note: This will update your search portal’s URL, which you can find under “Link” on the same page.

Interface Types

Choose your preferred knowledge experience interface:

• Knowledge Base (Search based experience)
  • Works like a private Google search
  • Ask one question at a time
  • Each new query starts fresh

• Chatbot (Conversational experience)
  • Works like your private ChatGPT
  • Enables ongoing conversations
  • Ask multiple follow-up questions

Tip: You can switch between these interfaces anytime. 

Integration Types

Choose how to publish your search portal:

• Full Page
  • A complete, standalone search experience
  • Best for complex questions and detailed answers
• Widget
  • Add the search portal to any page on your website
  • Best for quick, instant answers
• SDK
  • Get full control over the user interface

By default, Knowledge Base uses full page integration, and Chatbot uses widget integration. To change your integration type:

1. Choose your interface type (Knowledge Base or Chatbot)
2. Click “View” in the top dropdown menu 
3. Select your integration type (Full Page, Widget, SDK)

Design

Select “Experience Creator” from the left sidebar, choose your experience, then select “Design” in the top bar. From here, you can:

Landscape Head

Add your landscape header as the search bar cover:

• Click “Browse” and add images (16:9 ratio recommended)

Logo

Upload your Logo to the search bar:

• Click “Browse” and add images (PNG and JPEG supported, 2:3 ratio recommended)

Set Logo URL Destination

Add your website URL to direct users to your website when they click the logo

Search Placeholder Text

Customize the search placeholder text (default is “Ask a question or describe an issue“)

Avatar

Add an Avatar to personalize your chatbot:

• Click “Browse” and add images (80×80 pixels recommended, 2MB size limit)

Note: available for chatbot interface only.

Advanced Widget Design

Customize your widget when using it with the Knowledge Base or Chatbot.

Widget Color

Choose your chatbot’s color using HEX codes (find codes at HTML Color Codes index)

Widget Height

Adjust the widget’s height in inches or as a percentage.

Tip: To set the height as a percentage of the screen, click “Units”, select “Percentage”, and enter a number from 0–100 under “Height” (100 = full screen height).

Widget Location

Place your to the right or to the left of your page.

To publish the advanced chatbot design changes, copy the code below “Embed Widget” and add to your relevant website page.

Add-Ons

These features are only available for Knowledge Base experience. Here you can:

FAQ Section

Add frequently asked questions to help users quickly find common answers.

Adding FAQ

1. Navigate to Experience Creator > Adds On
2. Turn on “FAQ Section” toggle button in the right
3. Click “Edit” and then “Add a question” at the bottom of the popup
4. Enter your question
5. Click “Apply” to save

Any change you make will be seen at the preview to the right, or click “View Page” for a full page view.

Managing FAQ:

1. Navigate to Experience Creator > Adds On
2. Under “FAQ Section” click “Edit” 
3. Modify your FAQ
4. Remove FAQ by clicking their trash icon

Any change you make will be seen at the preview to the right, or click “View Page” for a full page view.

Add Folders

Choose which content folders are visible and accessible to your users from your knowledge experience.

Adding Folders

1. Navigate to Experience Creator > Adds On
2. Turn on “Add Folders” toggle button in the right
3. Click “Edit” and then “Add a folder” at the bottom of the popup
4. Select the folders you want to share from your folder list
5. Enter the folder name users will see
6. Remove folders by clicking their trash icon
7. Click “Apply” to save your changes

Managing Folders

1. Navigate to Experience Creator > Add-Ons
2. Under “Add Folders” click “Edit” 
3. Modify your folders
4. Remove folders by clicking their trash icon

Show Updated Articles

Help users find your newest information by highlighting recently added or updated content. Availabe only if you have Add Folders turned on. 

1. Navigate to Experience Creator > Adds On
2. Turn on “Add Folders” toggle button in the top right
3. Turn on “Show Updated Articles” toggle button in the top right
4. Enter the number of days you want new files to be visible (for example, if you enter 20 days, new files will be shown for 20 days and then automatically removedk)

Add Contact Us URL

Add your “Contact Us” page link to direct users to additional support:

1. Navigate to Experience Creator > Adds On
2. Turn on “Add ‘Contact Us’ URL” toggle button in the top right
3. Insert your URL link

Any change you make will be seen at the preview to the right, or click “View Page” for a full page view.

Additional Settings

Select “Experience Creator” from the left sidebar, choose your experience, then select “Settings” in the top bar. From here, you can:

Search Settings:

Select Persona 

Set your AI’s personality. Choose from the default personality or the personas you’ve created. To create a new persona:

1. Select “Personas” from the left sidebar.
2. Select “Select Persona” and click “Create New Persona”
3. Fill in these details:
   • Persona Name
   • Description: Define the persona. This acts as a prompt to create the persona you want (friendly, humorous, etc.).
   • Welcome Message: Create the first message users will see.
4. Set the answer format:

1. Answer length (long, medium, or short)
2. Answer style (text or bullet-point formats) 

Results Filters

Allow users to filter their search results:

• Folder Filter (Default)
• Users can filter results by folder name
• Example: Search for answers only in files from the ‘Legal’ folder.
• File Tags

Add tags to specific files

1. Select “Knowledge Manager” from the left bar 
2. Select a folder and click on a file name
3. Add tags at the top of the page
4. Tags can include lowercase letters, numbers, dots and dashes

Highlight Answers Inside Documents

Korra not only provide free speech answers, but also directs users to the exact location of answers in your files:

• Shows users where information comes from
• Enhances answer reliability
• This feature is on by default. To turn it off, navigate to Experience Creator > Settings > Highlight answers inside documents.