About Munters
Munters is a global manufacturer of climate control systems used across agriculture, industrial, and commercial sectors. With worldwide installations and diverse stakeholders—from factory workers to end users—the company sought a smarter way to equip every link in the chain with reliable knowledge.
How Munters Built Their Training Program How Munters Built a Unified Knowledge Ecosystem
Munters used Korra.ai’s backend and API to build a training and support solution for everyone involved in their product lifecycle:
– 📂Content Centralization Technical documents, training videos, repair manuals, and usage guides were uploaded to Korra’s backend—creating a searchable AI powered knowledge base.
– 🧠AI Assistant Integration Korra’s API was used to connect the knowledge base to a custom-built internal portal, where every user can ask questions and get instant, intelligent answers.
– 🛠️Custom Portal for All Roles The portal serves manufacturing workers (assembly guides), dealers (product specs and troubleshooting), technicians (training paths and diagnostics), and end users (setup help and FAQs).
A Role-Specific Learning and Support Experience
Whether on the shop floor or operating equipment in the field, Korra makes expert help instantly available:
| Role | Korra Enables… |
| 🏭Manufacturing Staff | Assembly instructions, calibration guides, safety checklists |
| 📦Dealers | Specs, sales training, installation procedures |
| 🔧Technicians | Structured learning paths, video-based courses, quizzes |
| 🌐End Users | Setup walkthroughs, FAQs, system usage support |
🎓The Technician Learning Journey
Technicians follow a guided path designed for mastery:
- Courses from Existing Content Video tutorials and documents are sequenced into skill-building modules.
- Quizzes for Retention After every few lessons, quizzes reinforce learning and track progress.
- Real-Time Assistance During quizzes or lessons, technicians can ask Korra for help—just like consulting a live expert.
- Always-On Support Korra is available from the homepage for open-ended questions about Munters systems.
🌍The Business Impact
– ✅End-to-End Knowledge Access Everyone—from internal teams to external customers—benefits from a consistent source of truth
– 🕛Faster Issue Resolution Real-time Q&A eliminates delays caused by searching through manuals or escalating to support teams
– 📈Lower Training and Support Costs By enabling self-service, Munters reduces reliance on trainers and call centers
– 🔁Live Updates for All Stakeholders New content added to Korra is instantly available across departments and user groups.
🔧Why Korra.ai Works for Munters
Korra.ai doesn’t just support technicians—it empowers every player in the product ecosystem. Munters’ implementation shows how AI can unify learning, support, and expertise across global operations, creating stronger teams and better outcomes at scale.
