Empower your customers and teams to help themselves. Launch a self-service portal with Korra’s AI under the hood – so users get instant, source-backed answers from your knowledge base, without submitting a ticket or making a call
The Challenge
IT helpdesks and customer support teams are often swamped with the same “Tier-1” questions: “How do I reset my password?” “Where is the VPN client download?” “What’s the refund policy?” These repetitive queries consume valuable time and delay responses to more complex issues. Users grow frustrated waiting for help on simple tasks, while support staff burn out answering FAQs over and over.
Overview & Value
A great self-service portal turns support from a cost center into a competitive advantage. Whether it’s employees resetting a password or customers looking up a product fix, people prefer to find answers on their own if they can. Korra’s Self-Service Portal ensures users get the right answers quickly. No more frustrating keyword searches or endless FAQ lists—users simply ask questions naturally and get accurate, concise answers from your documentation, guides, or FAQs.
Key Features of the Portal
Support Volume
Deflect a significant portion of repetitive tickets by enabling users to solve FAQs themselves, reducing strain on your support agents.
Faster Resolution, Happier Users
Users get instant answers at any hour, leading to higher satisfaction and less downtime.
Consistent Accurate Information
The AI draws from approved knowledge sources (knowledge base articles, policy docs, product guides), ensuring consistency and accuracy.
Easy Deployment
The portal is web-based and customizable to your brand. Integrate it with your website or intranet, and populate it with your existing help content – no heavy development required.
Continuous Improvement
Korra’s analytics identify trending questions and content gaps. Over time, you can enrich your knowledge base and train the AI to handle new issues.
Benefits & Outcomes
- Higher Deflection Rate: Korra deflects routine inquiries, saving agents’ time. One IT provider saw 80% of routine questions handled automatically.
- Faster Issue Resolution: With instant answers, users don’t wait for a ticket. Companies saw 25% faster first-response times as common questions were handled automatically.
- Consistency Across Channels: The same AI powers chatbots and live support, ensuring consistent information.
- Customer Empowerment & Loyalty: Empower your customers to get more value from your product with fast, accurate answers.
- Reduced Support Team Burnout: The portal handles repetitive questions, allowing your team to focus on more strategic tasks.
Give Your Users the Power to Help Themselves
“Give your support teams the gift of time. Launch Your Self-Service Portal with Korra: schedule a demo or pilot today.”
Key Takeaways
Always-on Support
An AI-powered portal provides answers 24/7, so users aren’t limited by office hours or queue times.
Cuts Support Volume
By deflecting up to 70–80% of common inquiries, the portal significantly lowers ticket volumes and support costs.
Improves Satisfaction
Instant, accurate answers with source links lead to higher trust and happier users.
Tailored and Secure
The portal is customizable to your brand and security requirements, ensuring the right people see the right content.
Analytics-Driven Improvements
Built-in metrics refine your knowledge base over time, enhancing your self-service experience.
