to Your Domain
Whether you build cars, implement systems, or manage IT service desks, Korra.ai adapts to your unique workflows.
Develpement & ITSM
Resolve Technical Issues Faster
Resolve Incidents Faster with an AI-Powered Knowledge Base
When IT issues strike, speed matters. Korra.ai unifies your tech knowhow – from code snippets to past tickets – into a smart knowledge base. Equip your IT support and DevOps teams to find root causes and fixes in seconds, improving MTTR and keeping your business running smoothly
Challenges in IT/DevOps Support
IT operations and software teams deal with a vast sea of information: bug trackers, wiki pages, version release notes, code repositories, helpdesk tickets – the list goes on. When an incident or support ticket comes in, hunting down the solution is often like finding a needle in a haystack. L1 support analysts struggle to search across multiple systems, escalating issues that might have known fixes. Developers waste time rediscovering solutions to bugs that colleagues already solved last quarter. These silos not only slow down incident resolution (driving up Mean Time to Resolve, or MTTR), but also frustrate users and burn out support staff.
Solution – Unified IT Knowledge at Your Fingertips
Korra.ai is the catalyst for a unified IT knowledge environment. It integrates with your ITSM and DevOps tools – Jira, Confluence, ServiceNow, GitHub, SharePoint, past ticket databases, you name it – to create one searchable AI assistant for all things IT. Ask Korra anything from a user or system perspective: “How do I fix error code 500 on our app?”, “Has anyone seen a login timeout issue?”, or even “Where is the API doc for the payment service?”. Korra parses the question, combs through your connected sources, and returns the answer or relevant snippet: perhaps a resolution note from a similar closed ticket, or a code commit comment pointing to the fix, or the exact step from an internal wiki article. In short, Korra helps your team get straight to the relevant knowledge without jumping between tools.
Key Benefits for IT & DevOps
Empower L1 & New Team Members
New hires and first-line support can handle issues like seasoned pros when they can instantly search the knowledge of your entire IT organization. This means faster answers for users and accelerated growth for junior staff.
Comprehensive Search (Code to Config)
Korra indexes everything from code repositories to configuration files and ticket comments. It’s one search bar for code snippets, error logs, config settings, and how-to articles alike – if it exists in your environment, Korra will find it.
Better End-User Self-Service
The built-in AI self-service portal enables employees or customers to get answers without contacting support. Routine issues get resolved through Korra, freeing your team to focus on complex tasks.
Incident Post-Mortem Intelligence
After fires are put out, Korra retains the knowledge. Lessons learned from post-mortems, outage reports, and patches become searchable insights for the next time. Continual learning from past incidents leads to improved uptime and proactive fixes.
Use Case
Imagine a large enterprise with 5,000 employees
Before Korra, the IT helpdesk was swamped with repetitive questions like “How do I connect to the VPN?” or “Where is the vacation policy form?” After launching a Korra-powered self-service portal, employees started finding those answers on their own. Within a month, the IT team saw a 30% drop in ticket volume. Employees praised the portal because it felt like “a smarter Google for company info.” Meanwhile, the IT support manager reallocated two Tier-1 agents to more strategic projects, since the AI was effectively handling the easy stuff. This is the kind of transformative impact a well-implemented self-service portal can have.
IT fires don’t have to burn through your team’s time!
See the Korra IT Use Case in action – request a demo tailored to your IT environment and discover how quickly you can boost your support efficiency. (Additionally, check out our ITSM Solution Brief for more details on integrating Korra with popular IT tools and processes.)
