Industry 4.0 and The Workforce Shortage for Manufacturers

Industrial manufacturers today face several pressing challenges. High interest rates, inflation, and enduring supply chain challenges are some of these, but perhaps most worrying is the massive workforce shortage facing the industry. This severely impacts organizations’s attempts to embrace the benefits of Industry 4.0. According to recently published data by Deloitte and The Manufacturing Institute, […]

From RAGs to Riches

Explore the benefits and challenges of RAGs, how to unlock the magic, and why Korra is able to leverage RAGs so effectively to provide its AI-powered knowledge base solution.

AI Needs Intelligence to Enhance Customer Support

The introduction of artificial intelligence (AI) into customer support marked a transformative period, enhancing interactions with customers, reducing waiting times, and decreasing operational costs. However, it’s important to acknowledge that the integration hasn’t been entirely seamless, as illustrated by a notable incident involving Air Canada. Consider the case of Jake, who, while mourning his grandmother’s […]

Leveraging the Power of AI Technologies for Optimal Customer Support (Part II)

Hybrid AI and its benefits to different support functions In our previous article, we introduced four AI technologies – Elastic Search, Semantic Search, Conversational AI, and Generative AI – that are transforming customer support. These technologies offer benefits such as improved search results, enhanced customer experience, and increased efficiency. However, their implementation has been limited […]

Leveraging the Power of AI Technologies for Optimal Customer Support

An Exploration of Conversational AI, Generative AI, Semantic Search, and Elastic Search Customer support has undergone a significant change with the rise of AI technologies like conversational AI, generative AI, and semantic search. These technologies offer numerous benefits for customer support applications but also come with their own set of challenges. In this article, we’ll […]

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