AI Needs Intelligence to Enhance Customer Support

The introduction of artificial intelligence (AI) into customer support marked a transformative period, enhancing interactions with customers, reducing waiting times, and decreasing operational costs. However, it’s important to acknowledge that the integration hasn’t been entirely seamless, as illustrated by a notable incident involving Air Canada. Consider the case of Jake, who, while mourning his grandmother’s […]

Leveraging the Power of AI Technologies for Optimal Customer Support (Part II)

Hybrid AI and its benefits to different support functions In our previous article, we introduced four AI technologies – Elastic Search, Semantic Search, Conversational AI, and Generative AI – that are transforming customer support. These technologies offer benefits such as improved search results, enhanced customer experience, and increased efficiency. However, their implementation has been limited […]

Leveraging the Power of AI Technologies for Optimal Customer Support

An Exploration of Conversational AI, Generative AI, Semantic Search, and Elastic Search Customer support has undergone a significant change with the rise of AI technologies like conversational AI, generative AI, and semantic search. These technologies offer numerous benefits for customer support applications but also come with their own set of challenges. In this article, we’ll […]

Building a Knowledge Portal Platform – Part three

The architect’s cut This is the third part in my ongoing series about how to build a knowledge portal platform, from the software architecture perspective. Read the previous part here. Horizontal scaling One of the proclaimed advantages of microservices is the ability to scale horizontally. All we need to do is to add more machines, […]

User Manual – Korra Platform

Index Introduction Korra.ai is a KnowledgeDiscovery Experience platform that allows you to connect your users to your knowledge very quickly and accurately. Korra was built to provide you with a tool to create a state-of-the-art search experience automatically, using AI, and a one-of-a-kind media player that can take your users to the exact spot inside […]

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