Korra Blog
Providing the best knowledge discovery experience
Leveraging the Power of AI Technologies for Optimal Customer Support (Part II)
Hybrid AI and its benefits to different support functions In our previous article, we introduced four AI technologies – Elastic Search, Semantic Search, Conversational AI,
Leveraging the Power of AI Technologies for Optimal Customer Support
An Exploration of Conversational AI, Generative AI, Semantic Search, and Elastic Search Customer support has undergone a significant change with the rise of AI technologies
Why Self-Service Portals Should Start Leveraging Conversational-AI and Stop Using Outdated keyword-Based Search Technologies
Self-service portals have become increasingly popular in recent years as a means for businesses to provide customer support and reduce costs. With the rise of
Building a Knowledge Portal Platform:
The architect’s cut This is the third part in my ongoing series about how to build a knowledge portal platform, from the software architecture perspective.
Why Conversational AI is the Future of Self-Service Support
Conversational AI, which is the integration of natural language processing (NLP) and machine learning (ML) technology, is quickly becoming the future of self-service support. While
Building a knowledge portal platform
This is the 2nd post in my “knowledge portal architecture” series. See the first article and introduction here Pride In Performance – Which Performance? Imagine