5 Ways AI Improves the Customer Service Experience
Customer service is one of the most important aspects of running a business. It’s also one of the most competitive industries out there. That’s why customer service providers need to utilize all the tools at their disposal in order to provide a truly excellent customer service experience. In this post, we’ll go over how AI […]
Conquering the Fear of Managing Knowledge
why knowledge management is really people leadership In the beginning there was a definition. Before we talk about the challenges associated with Knowledge Management, and how to solve some of them, let’s formalize the different parts of the “Knowledge Management” 2-words duo. What is knowledge? Often overlooked and taken for granted, Knowledge is the basis […]
So why did we choose Korra?
For those of you who missed raising children (or were not children) in the late 2000s, or early 2010s, this is for you: Korra was the lead character in one of Nickelodeon’s most popular animated television series, “The Legend of Korra” which was the sequel to “Avatar: The Last Airbender.” In the series, Korra is […]
How AI Solves the Biggest Problem with Knowledge Bases
Knowledge bases are a common component of customer support services. They’re designed to answer as many questions as possible, which eliminates the need for human agents in some situations. This can offer better customer support at lower costs, but there’s a big problem with this kind of solution: they lack real-world solutions. The Problem with […]
Why Current Connected Search Will Never Work for Small Businesses and What to Do Next
Insight engines and connected search platforms offer businesses better visibility and boost traffic. What’s the problem? SMBs can’t benefit from these offerings in the same way enterprises can–if at all. Small businesses deserve the ability to provide their employees and their customers with immediate access to the answers they’re looking for. It shouldn’t be treated […]