What Are Digital Transformation Service Providers?
Digital transformation service providers are becoming increasingly popular, as organizations – especially in the industrial and manufacturing space – look at accelerating their digital transformation efforts. We’ll look at what digital transformation service providers are, the benefits they offer, the tools they recommend, and where they generally look to start with digital transformation efforts – […]
Empowering Technical and Field Teams with GenAI Problem-Solving Capabilities
GenAI is the key to unlocking the benefits of Industry 4.0. Learn more about empowering your technical and field teams with this powerful technology.
Bridging the Digital Divide: Modernizing Legacy Content for the AI Era
Legacy content shouldn’t hold you back: here’s how to access the AI era’s potential.
Korra’s Latest Features: Pioneering the Future of AI-Driven Knowledge Management
Discover the exciting new features released by Korra, and see how you can leverage these to take your organization’s Knowledge Management to the next level.
6 Ways Industrial and Manufacturing Companies Can Leverage AI To Solve Internal Knowledge Base Challenges
Explore ways leading industrial and manufacturing companies are using the power of AI to advance their IKB capabilities.
AI Needs Intelligence to Enhance Customer Support
The introduction of artificial intelligence (AI) into customer support marked a transformative period, enhancing interactions with customers, reducing waiting times, and decreasing operational costs. However, it’s important to acknowledge that the integration hasn’t been entirely seamless, as illustrated by a notable incident involving Air Canada. Consider the case of Jake, who, while mourning his grandmother’s […]
Leveraging the Power of AI Technologies for Optimal Customer Support (Part II)
Hybrid AI and its benefits to different support functions In our previous article, we introduced four AI technologies – Elastic Search, Semantic Search, Conversational AI, and Generative AI – that are transforming customer support. These technologies offer benefits such as improved search results, enhanced customer experience, and increased efficiency. However, their implementation has been limited […]
Leveraging the Power of AI Technologies for Optimal Customer Support
An Exploration of Conversational AI, Generative AI, Semantic Search, and Elastic Search Customer support has undergone a significant change with the rise of AI technologies like conversational AI, generative AI, and semantic search. These technologies offer numerous benefits for customer support applications but also come with their own set of challenges. In this article, we’ll […]
Why Self-Service Portals Should Start Leveraging Conversational-AI and Stop Using Outdated keyword-Based Search Technologies
Self-service portals have become increasingly popular in recent years as a means for businesses to provide customer support and reduce costs. With the rise of online portals, customers are now able to find answers to their questions and resolve issues on their own, without having to contact a live representative. However, despite the widespread adoption […]
Building a Knowledge Portal Platform – Part three
The architect’s cut This is the third part in my ongoing series about how to build a knowledge portal platform, from the software architecture perspective. Read the previous part here. Horizontal scaling One of the proclaimed advantages of microservices is the ability to scale horizontally. All we need to do is to add more machines, […]