The Content Discovery Gap Can Only Be Bridged by AI Search
We all now live in a world where content is everywhere around us. But what we most often fail to link is content and knowledge. Most business owners follow along with the concept that more content is better. More blog posts. More YouTube videos. More how-to write-ups and comparison clips and podcast episodes and newsletters. […]
chatGPT, customer service and knowledge management: do we hear a roar of a revolution?
TL;DR The internet is exploding about chatGPT. Can it be industrially used for customer service and knowledge management? Or should we stick with companies like Zendesk, Freshdesk, KorraAI, Document360 and the like? Advantages: Appears super intelligent! And very well understood No need to browse through many search results: can summarize many answers into one Disadvantages […]
The Future of Human-Centric Support Relies on Conversational AI
As customer service becomes more complex and widespread, businesses are looking for innovative ways to support their customers. Many companies are turning to conversational AI in order to provide a more human-centric customer experience. By using natural language processing and machine learning, conversational AI can provide an interactive customer experience that is personalized to each […]
Drive Customer Experience Impact by Focusing on the Post-Purchase Experience
Too often, companies focus on the purchase experience and acquisition of new customers at the cost of neglecting long-term customers. However, by focusing on the post-purchase experience and ensuring that it is positive, you can improve customer loyalty and encourage word-of-mouth marketing, both of which are essential for driving CX impact. In this article, we’ll […]
How a Data-Driven Approach to Information Management Leads to Superior Content
As businesses increasingly rely on data to inform their decision-making, it’s more important than ever to have a data-driven approach to information management. But what does that mean, exactly? In short, it means using data to guide your decisions about what information to collect, how to organize it, and how to use it. But why […]
Top Three Recession-Proof Customer Support Strategies
The global economy is shrinking by 3.3%, which is on par with the recession that took place during WW2. Your focus should be on retaining customers during this contraction, and digital strategies provide a simple solution. No matter the economic climate, businesses need to provide quality customer service in order to survive. In difficult times, […]
Customer Service vs. Customer Experience: How to Excel at Both
When it comes to providing excellent customer service, there are a few things that businesses of all sizes should keep in mind. But what about customer experience? How can small businesses create an environment that will make their customers feel valued and appreciated? Here’s a look at the key differences between customer service and customer […]
The Role of Automation in Delivering Superior Customer Support
It’s no secret that automation plays an increasingly important role in our lives. From the factory floor to the retail sector, automation is helping businesses run more efficiently and cost-effectively. But what about customer support? Can automation play a role there too? The answer is yes, and in this article, we’ll explore how automation can […]
Relying on Google for Self-Service Support Is a Recipe for Disaster
Google is an excellent resource for finding information. However, when it comes to customer support, Google should not be relied on as the primary source of information. This blog post will discuss why relying on Google can be a disaster for your support organization. We will also provide tips on how you can offer better […]
4 Steps to Creating Cost-Effective Customer Service
Providing cost-effective customer service is essential for any business. In today’s digital age, customers expect businesses to provide efficient self-service methods alongside an excellent customer service team. However, many companies struggle to offer both a quality team and a cost-effective service. This blog post will discuss four ways you can provide cost-effective customer service without […]